Privacy Policy
1. Data controller
The data controller is FlowBiz (see Legal Notice), publisher of the Swiss Family app. For any question regarding your personal data: contact@flowbiz.ch.
2. Special care for children's data
Swiss Family is designed for family use, including by minor children. A child never creates their own account: it is created and managed by a parent or legal guardian, acting as a family administrator. That parent exercises, on the child's behalf, the rights described in section 7.
3. Data we collect
| Category | Data concerned |
|---|---|
| Account | First name, last name, email address, phone (optional), avatar color, password (stored hashed, never in plain text) |
| Family | Family name, subscription status |
| App content | Calendar events, tasks, shopping lists, debt/credit tracking (visible only to the person concerned) |
| Messaging | Text messages and attachments (images, videos, documents) exchanged in family or external-contact conversations |
| Notifications | Push notification token and device platform (iOS/Android) — never visible to other users |
| Audit log | History of sensitive actions (role change, account deletion, enabling a supervision feature), including the identity of who performed it |
4. Optional features (off by default)
The following data is collected only if a family administrator explicitly enables the corresponding feature:
| Feature | What is collected |
|---|---|
| Heartbeat signal | Timestamp of the last authenticated app launch, to detect prolonged inactivity |
| Targeted sensitive-app detection | The result of a technical check indicating whether a specific messaging app (WhatsApp, Telegram, Instagram, Messenger) is installed on the device — never the full list of installed apps, and no permission for global app-list access is requested |
| Kiosk mode | Technical device status (device-owner state, whether lock is active) used to restrict device usage to the Swiss Family app only |
These features notify the family administrators of the member concerned — never anyone outside the family.
5. Purposes of processing
- Provide the app's features (calendar, tasks, shopping, chat, debts)
- Allow family administrators to supervise minor family members, within the limits of the features they themselves enable
- Send notifications related to family activity
- Ensure service security and traceability of sensitive actions
6. Data sharing
Your data is never sold or shared for advertising or commercial purposes. It is accessible only to:
- members of your own family, within what the feature used normally displays (e.g. a chat message is only visible to participants in that conversation);
- the administrator of a family with which an external contact has been mutually approved, for that specific conversation only;
- our hosting provider, Infomaniak SA (Switzerland), which technically hosts the data without using it for its own purposes;
- third-party services strictly necessary to deliver push notifications (Firebase Cloud Messaging for Android, Apple Push Notification service for iOS), limited to the technical notification token.
7. Your rights
Under the nLPD, you have the right to access, rectify, erase, and port your data. A family administrator can export all of their family's data (calendar, tasks, lists, conversations) directly from the app. To exercise these rights, including on behalf of a minor child you legally represent, contact us at contact@flowbiz.ch.
8. Data retention and deletion
When an administrator deletes an account, it is kept for 30 days in a deactivated state, allowing recovery in case of error, before permanent, irreversible deletion at the end of that period.
9. Security and cross-family isolation
Each family's data is technically isolated from other families' data through an automatic filtering mechanism applied to every data access, independent of any single app screen — a structural security layer rather than a simple per-case check.
10. Hosting
All data is hosted in Switzerland, at Infomaniak Network SA (Geneva), subject to Swiss law.
11. Changes to this policy
This policy may be updated. The last-updated date appears at the top of this page. Users will be informed of any substantial change.
12. Contact
For any question regarding your personal data: contact@flowbiz.ch.