Swiss Family Swiss Family

Terms of Use

Last updated: November 12, 2026 — Version 1.0. This is an English translation of the French original for convenience; the French version prevails in case of discrepancy.

1. Purpose

These Terms of Use ("Terms") govern access to and use of the Swiss Family mobile and web application (the "App"), published by FlowBiz (see Legal Notice). By creating an account or using the App, you accept these Terms in full.

2. Service description

Swiss Family is a family organization app that lets a group of people gathered as a "family" share a calendar, tasks, shopping lists, debt/credit tracking, and a private chat space.

3. Account creation and roles

  • A family is created by an adult, who automatically becomes an administrator of that family.
  • Other family members — including minor children — never create their own account: their account is created and configured by a family administrator (name, email, initial password).
  • An administrator can change another member's role, reset their password, or delete their account. An administrator cannot demote or delete their own account alone.
  • Each family is responsible for the accuracy of the information provided for its members and for safeguarding login credentials.

4. Family chat and external contacts

  • The internal family chat is accessible to all members of that family.
  • Connecting with a member of a different family ("external contact") can only be initiated by an administrator, and must be approved by an administrator of the target family before any exchange is possible. A non-administrator member can never initiate an external contact request alone.
  • Users agree not to use the chat to transmit unlawful, abusive content, or content infringing third-party rights.

5. Optional supervision features

Some features intended for family use with children are disabled by default and can only be enabled by an administrator of the relevant family:

  • Heartbeat signal: alerts administrators if a non-admin member stops opening the app for an extended period.
  • Targeted sensitive-app detection: notifies administrators if a specific messaging app (WhatsApp, Telegram, etc.) is detected as installed on a non-admin member's device.
  • Kiosk mode: locks a member's device to the Swiss Family app only, preventing access to other apps.

Details on how these features work are provided in our Privacy Policy.

6. User content and responsibility

Each user remains responsible for the content they publish or share via the App (messages, attachments, events, tasks). FlowBiz reserves the right to suspend a family in case of clearly abusive, fraudulent, or unlawful use, without notice in urgent cases.

7. Service availability

FlowBiz strives to ensure continuous access to the App, without guaranteeing absolute availability. Temporary interruptions may occur for maintenance, updates, or force majeure.

8. Limitation of liability

Swiss Family is an organization and communication tool; on its own, it does not constitute an absolute guarantee of a child's device or communication security. FlowBiz cannot be held liable for misuse of the App, nor for the consequences of a user circumventing supervision features.

9. Account and data deletion

An administrator can remove a member from their family at any time. The account is retained for 30 days (recovery period) before permanent, irreversible deletion. See our Privacy Policy for details.

10. Changes to these Terms

FlowBiz may amend these Terms. Users will be informed of any substantial change. Continued use of the App after a change constitutes acceptance of the new Terms.

11. Governing law and jurisdiction

These Terms are governed by Swiss law. Any dispute falls under the jurisdiction of FlowBiz's registered seat, subject to mandatory consumer-protection provisions.

12. Contact

For any question regarding these Terms: contact@flowbiz.ch.